Legal

Privacy, terms & refunds

Everything about how we handle your data, what you're agreeing to, and how returns work — in one place.

Privacy Policy

At Kiam Express, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

Information We Collect

When you place an order, create an account, contact us, or use our website, we may collect information such as:

• Full name
• Mobile phone number
• Email address, if provided
• Billing and delivery address
• Order and purchase history
• Payment-related transaction information
• Information you provide when contacting customer support
• Basic technical information such as browser, device, IP address, and website usage data

How We Use Your Information

We may use your information to:

• Process, confirm and deliver your orders
• Contact you regarding your order or delivery
• Provide customer support
• Process returns, replacements or refunds
• Improve our website, products and services
• Prevent fraudulent or unauthorized transactions
• Send promotional information where permitted and where you have agreed to receive it
• Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment service providers. Kiam Express does not intentionally store sensitive payment credentials such as card PINs, CVV numbers, or mobile financial service PINs.

Sharing of Information

We do not sell or rent customers' personal information.

We may share necessary information with trusted service providers, including courier companies, payment processors, technology providers, and other partners, only when required to process orders, payments, deliveries, or provide our services.

Data Security

We take reasonable administrative and technical measures to protect customer information. However, no internet-based system can guarantee absolute security.

Data Retention

We may retain order and customer information for as long as reasonably necessary for business, accounting, customer service, fraud prevention, and legal purposes.

Your Rights

You may contact Kiam Express to request correction or updating of your personal information, subject to applicable legal and business requirements.

Changes to This Policy

Kiam Express may update this Privacy Policy when necessary. Any updated version will be published on this website.

For questions regarding this Privacy Policy or your personal information, please contact Kiam Express through the official contact information provided on our website.

Terms of Service

Welcome to Kiam Express. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service.

Products and Availability

We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability.

Product appearance, packaging, colour or accessories may occasionally vary depending on the manufacturer, model or production batch.

All products are subject to availability. Kiam Express reserves the right to cancel or modify an order if a product becomes unavailable or if incorrect information has been displayed.

Pricing

All prices displayed on the website are in Bangladeshi Taka (BDT), unless otherwise stated.

Delivery charges or other applicable charges may be added to the order and will be communicated or displayed during the ordering process.

If a product is listed at an incorrect price due to a technical or human error, Kiam Express reserves the right to correct the price and contact the customer before processing the order.

Orders

Submitting an order does not always guarantee acceptance. An order may be subject to confirmation, product availability, and verification of customer information.

Customers are responsible for providing an accurate name, phone number, and delivery address.

Kiam Express may contact customers by phone, SMS, or other available communication methods to confirm an order.

Payment

Available payment methods will be displayed during checkout or communicated to the customer.

Customers must not provide false, unauthorized or fraudulent payment information.

Delivery

Estimated delivery times are provided for convenience and may vary depending on location, courier service, product availability, weather, public holidays, or circumstances beyond our reasonable control.

Customers should inspect the product as permitted at the time of delivery and report any problem according to our Refund & Return Policy.

Order Cancellation

Customers should contact Kiam Express as soon as possible if they wish to cancel an order.

Once an order has been dispatched, cancellation may not always be possible, and applicable delivery or return charges may apply.

Warranty

Where a manufacturer or supplier warranty applies, warranty service will be provided according to the applicable warranty terms.

Warranty does not normally cover damage caused by misuse, unauthorized repair, accidents, improper installation, electrical problems, or normal wear and tear unless otherwise specified by the applicable warranty.

Website Use

Users must not attempt to damage, disrupt, misuse, copy without authorization, gain unauthorized access to, or conduct fraudulent activities through the Kiam Express website.

Limitation

To the extent permitted by applicable law, Kiam Express will not be responsible for indirect losses arising from misuse of products, unauthorized modification, improper installation, or circumstances outside our reasonable control.

Changes to Terms

Kiam Express reserves the right to update these Terms of Service when necessary. Updated terms will become effective after being published on the website.

Contact

For questions about an order, product, or these Terms of Service, please contact Kiam Express through the official contact information provided on our website.

Refund & Return Policy

At Kiam Express, we want customers to receive the correct product in good condition. Please review the following conditions regarding returns, replacements, and refunds.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Kiam Express within 3 days of receiving the order.

To help us verify the issue, you may be required to provide:

• Order number or proof of purchase
• Photos and/or video showing the product and the problem
• Original packaging, accessories, manuals, and other items included with the product

We recommend checking the product as soon as possible after delivery.

Return Eligibility

A product may be eligible for return or replacement when:

• The wrong product was delivered
• The product arrived physically damaged
• The product has a verified manufacturing defect at the time of delivery
• Required items or accessories are missing from the package

Products should be returned in their original condition with packaging, accessories, manuals, warranty documents, and other included items where applicable.

Non-Returnable Situations

A return or replacement may not be accepted if:

• The customer simply changes their mind after using the product
• The product has been damaged through misuse, negligence or improper handling
• The product has been repaired, modified or tampered with by an unauthorized person
• Damage resulted from incorrect installation or improper electrical use
• Original accessories, packaging, or included items are missing where these are required to process the return
• The return request is made outside the applicable return period, except where warranty rights apply

Verification

All return and replacement requests are subject to inspection and verification by Kiam Express or the relevant supplier/manufacturer.

Replacement

If an eligible product is confirmed to be defective, damaged, or incorrect, Kiam Express may offer a replacement, subject to product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, depending on the circumstances.

Refunds

Where a refund is approved, it will be processed using an appropriate available payment method.

Processing time may vary depending on the original payment method, bank, or payment service provider.

Delivery Charges

If the return is caused by an error by Kiam Express or a verified damaged/incorrect product, applicable return arrangements will be communicated to the customer.

For returns not caused by Kiam Express, delivery or return charges may be payable by the customer where applicable.

Warranty Claims

After the return period has expired, products covered by a manufacturer or supplier warranty will be handled according to the applicable warranty terms.

To request a return, replacement, or refund, please contact Kiam Express customer support using the official contact information provided on our website.

Cookies

Cookies Policy

Kiam Express uses cookies and similar technologies to help our website operate properly and provide customers with a better shopping experience.

What Are Cookies?

Cookies are small data files stored on your browser or device when you visit a website. They help websites remember certain information and provide useful functionality.

How We Use Cookies

Kiam Express may use cookies to:

• Keep products in your shopping cart
• Maintain login and website sessions
• Remember selected preferences
• Improve website performance
• Understand how visitors use our website
• Detect and prevent suspicious or fraudulent activity
• Measure website traffic and performance

Essential Cookies

Some cookies are necessary for important website functions such as shopping carts, checkout, account login, and security. Disabling these cookies may cause some parts of the website to stop working correctly.

Analytics and Third-Party Services

We may use trusted third-party services for website analytics, payment processing, customer support or other website functionality.

These providers may use cookies or similar technologies according to their own privacy policies.

Managing Cookies

Most web browsers allow users to view, block, or delete cookies through browser settings.

Please note that disabling certain cookies may affect the functionality of the Kiam Express website, including login, shopping cart, or checkout features.

Changes to This Policy

Kiam Express may update this Cookies Policy from time to time to reflect changes to our website or services.

If you have questions regarding our use of cookies, please contact Kiam Express through the official contact information available on our website.